cross pencil repair
If there is still lead in the pencil, check for other reasons why your pencil's lead may not be dispensing. In view of the fact that that the life of a pen can span generations and eventual damage can occur, reasonable repair charges will be levied for repairs other than mechanical failure.

Problem—Lead will not come out. To proceed at this time, please complete our online product warranty form and follow the instructions provided. Common problems with your Cross pencils, including the pencils in your Cross pen and pencil sets, have simple solutions. As such, please do not use any containers and/or materials you wish returned. Corporate Gifts: Please contact corporate@cross.com for your best solution, purchase a replacement desk set pen/pencil online, Cross Customer Service, Customer Care, Customer Support. If you have any questions about our online warranty service, or any other questions about repairing or servicing your Cross products, feel free to contact a Customer Service Representative by email or by telephone 1.800.561.1621. Push lead back into cassette before returning the cassette to pencil. Headquartered in beautiful Providence, Rhode Island. All Rights Reserved.

Twist cap clockwise until lead is exposed. JavaScript seems to be disabled in your browser. Cross, established in 1846, is America's oldest manufacturer of luxury writing instruments. Turn the pencil upside-down. What we’re most proud of, though, isn’t all that’s changed since 1846. Once out, Shake the cassette to make sure that it is empty. Two leads may stack on top of each other preventing lead from retracting. Place pencil in retract position and push the lead and protector into pencil.

Last Updated: 3rd April 2020. Soak nib and front section overnight in lukewarm water with a few drops of dishwashing liquid. Replace the eraser and the cap. Once exposed, advance lead by applying a slight pressure to the tip. If the band at the base of the eraser is black, (Cassette) Insert a new cassette as follows: Grip the black acrylic eraser holder and pull gently. The following day, clean thoroughly with converter. JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser. Refill retracts into barrel (loose refill).

Push the new, full cassette into the pencil's barrel until you hear a click indicating that it is locked in place. Turn cap counterclockwise to retract refill point. Cross' current line of mechanical pencils come in two categories: cassette and cassette-less. Her work has appered in the "Houston Press" and several other publications. Additionally, all shipping containers and packing materials are discarded upon receipt. If not, use Cross pencil refills. A. T. Cross is proud to still be a part of the community we helped build. © 1999–2018 A. T. Cross Co. LLC. Make sure that there is lead in the cassette. Contact Consumer Relations for pricing. Turn the pencil upside-down and shake it to make sure that there is no lead in the storage cavity.

Product History, Cross Product Development... Porous-Point (Felt-Tip) Refill for Selectip Pens, https://www.cross.com/cr_en_us/product-support. Lead retracts when writing (lead too short). Make sure that you are refilling your Cross pencil with the right-sized lead. She has an A.A. in journalism and a B.A. Turn cap clockwise to extend lead. Return the eraser to seal the top and follow the Extend/Advance Lead Instructions to activate. Replace the eraser and the cap. Turn the cap clockwise to put the pencil into the writing position. Contact Consumer Relations for pricing or purchase a replacement desk set pen/pencil online. Insert nine pieces of lead into the storage cavity. If cassette is empty, replace. If you hear lead rattling inside, it is not empty. To determine which type you have, remove the pencil's cap. Turn the pencil upside-down and shake it to make sure that there is no lead in the storage cavity. If there are any issues with your order, we will contact you by phone or by email. IMPORTANT - Be sure to keep the pencil point down when extending the lead and turn the cap once to the right and proceed with one of the following: Hold the pencil barrel and TWIST the cap clockwise until the lead and the lead protector are exposed. Return unit for replacement pricing or purchase a replacement nib online. Lead will not retract (pencil is not in retract position). In the case that your writing instrument is no longer in production and cannot be repaired, Cross will replace your existing writing instrument with a comparable Cross product. The cassette will slide out. To correct this, pull out 1 1/2 inches of lead from tip of pencil, and shake the pencil lightly with the point up. For the best experience on our site, be sure to turn on Javascript in your browser. In order to determine which pencil you have, remove the cap and examine the top of the lead storage area. CUSTOMER SERVICE STATUS Our customer services team is working at reduced capacity and it's taking us up to 3 days longer than usual to respond.We'd ask that you are patient and you keep checking this page for updates. Please note, there is a $10.00 fee for shipping and handling. Butler began blogging, editing and writing in 2000. I just acquired a Cardinal 0.9mm pencil whose twist mechanism seems a bit loose (pushing down a bit hard on the lead will make the mechanism turn! Our quick and easy online process will provide detailed instructions on how to send in your item(s) for service. if the band at the base of the eraser is chrome, then you need cassette-less or loose-lead refills. Based in Houston, Texas, Meg Butler is a professional farmer, house flipper and landscaper. Lead protector drags on paper while writing, Lead extends from cassette when pulled from pencil. And we still make products unsurpassed in design and craftsmanship just as Richard Cross did one at a time and by hand. If the band at the base of the eraser is black, (Cassette) Insert a new cassette as follows: Grip the black acrylic eraser holder and pull gently. For assistance with repairing or servicing A. T. Cross watches, please follow the watch warranty instructions provided. If the band at the bottom of the eraser is black, your pencil requires cassette refills. pencil black and silver image by jimcox40 from, Copyright 2020 Leaf Group Ltd. All Rights Reserved. Our quick and easy online process will provide detailed instructions on how to send in your item (s) for service. To proceed at this time, please complete our online product warranty form and follow the instructions provided. For a nominal handling fee (in applicable states), Cross will repair or replace your writing instrument or accessory as required and at our discretion. Follow the Extend/Advance Lead Instructions to activate. Push a new Cross 0.5mm lead cassette into the pencil barrel until a click is heard. Does anyone know how to get a Cross twist pencil apart?

Lead breaks while writing (pressing too hard).

Not covered under warranty.

Use pencil with less lead exposed beyond the protector. Corporate Gifts: Please contact corporate@cross.com for your best solution, complete our online product warranty form.

Note: Cross has two different models of mechanical pencils: Cassette and Cassetteless. Product Support, Cross Product FAQs, Helpful... Cross Customer Service, Customer Care, Customer Support, Warranty Information, Cross Lifetime Warranty - US, https://www.cross.com/cr_en_us/warranty-services. Push a new Cross 0.5mm lead cassette into the pencil barrel until a click is heard. For a nominal handling fee (in applicable states), Cross will repair or replace your writing instrument or accessory as required and at our discretion. Lock the lead in place by twisting the cap to the right or clockwise until you hear a click again. Press down on the eraser several times (12 - 20 times) to extend the lead. Lead advances while erasing (pressing too hard). If the band at the base of the eraser is chrome, (no black showing), (Cassetteless) remove the eraser and insert nine pieces of 0.5mm leads into the storage cavity. Not covered under warranty. Shake the cassette. Solution—Turn cap clockwise to put Cross mechanical pencil into the writing position, and be sure that there is lead in the cassette. // Leaf Group Lifestyle. If there is still lead in the pencil, check for other reasons why your pencil's lead may not be dispensing. Check for other reasons why your pencil's lead may not be dispensing. The pencil is now in the writing position. I'm hoping if I can get it apart to smooth the barrel and tighten the works.

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